Frequently Asked Questions

Product Questions

Tell more about what is included in each kit

Each of our kits is thoughtfully assembled with items that best suit its intended purpose, ensuring you have exactly what you need to dive into your project.

Stationery Kits are packed with essentials ideal for a work environment, including pens, notepads, and organizational aids designed to enhance productivity and style at your desk.

Journal Kits come with a heavy duty journal and are filled with a wealth of creative foundations such as high-quality paper, stickers, frames, and other charming embellishments to inspire several pages of beautiful layouts.

Beadable Pen Kits come with a pen base and two packs of beads. The first pack includes themed focal and accent beads with complimentary spacers. The second pack includes beads in a specific color chosen by you! Each kit includes over 15 beads to mix and match.

Can you explain more about the mystery element of the kits?

Our kits are carefully curated with a variety of items selected at random to enrich your experience.

Understandably, you might have preferences or questions about the items. We invite you to reach out to us with any requests for specific products you'd like included in your kit or any inquiries you may have. Our team is dedicated to making your experience as personalized and satisfying as possible, so don't hesitate to contact us for any reason.

For the Beadable Pen bases, what is the difference between Contemporary and Executive?

Both our Contemporary Pens and Executive Pens are designed with quality and user experience in mind.

Our Contemporary Pens are made with a composite material, offering a vibrant and comfortable writing experience, perfect for everyday use and those who prefer a pen with a smooth grip.

Our Executive Pens, crafted from premium materials, provide a weightier, balanced feel for a sense of luxury and durability, ideal for professionals and enthusiasts who value sophistication in their writing instruments.

Transaction Questions

Return & Refund Policy

We accept returns for a full refund within 20 day(s) of shipment delivery. Please refer to our Refund Policy for more details.

What forms of payment are accepted?

We accept all major credit cards, Google Pay and Apple Pay. All transactions are secure.

Can I make exchanges?

We can accommodate exchanges on a case-by-case basis. If you would like to inquire whether your request qualifies, please contact us.

Shipping Questions

Where do you ship?

Currently, we ship only to the United States.

How long does shipping take?

Most packages will be delivered within 3-5 business days of fulfillment. If you have not received your shipment, or you have questions, please contact us.

How can I track my shipment?

You will be emailed a shipping confirmation with a tracking number.

I have not received my order yet. What do I do?

We sincerely apologize for any inconvenience the delay in your order may be causing. Your concerns are important to us, and we are dedicated to ensuring a satisfactory resolution. Please reach out to us through our contact form and provide as much detail as possible regarding your order.

Our team will thoroughly investigate the prevailing issues and promptly update you on the progress. We appreciate your patience and understanding as we work diligently to expedite the delivery process and enhance your experience with us.

Missing/Damaged Questions

I received my order, but I am missing an item. What can I do?

We’re so sorry to hear that a piece is missing from your kit. That’s not fun at all! Please shoot us a message through our contact form.

We’ll jump right on it to make sure your kit gets completed ASAP! Thanks for letting us fix this for you!

I received a damaged item. What should I do?

Please accept our sincerest apologies for the inconvenience this has caused you. We acknowledge that occasional damages can occur during transit. To facilitate a swift resolution and expedite the replacement process, kindly email us at support@kitspirations.com and include a photo of the damaged item(s).

Your satisfaction is our priority, and we are committed to resolving this matter promptly to your utmost satisfaction.

General Questions

How can I talk to a real person about an issue?

We sincerely apologize for any inconvenience you may be experiencing and assure you that your concerns are important to us.

Please contact us via our contact form or email us at support@kitspirations.com. We encourage you to submit your inquiry and share details of the issue you're facing.

A dedicated team member will review your submission promptly and endeavor to provide a resolution in a timely manner. Your patience and understanding are greatly appreciated as we work to assist you effectively.

Where can I leave feedback?

Please contact us through the website or by email at support@kitspirations.com.

Your thoughts and suggestions play a crucial role in enhancing our overall user experience. Whether you've navigated through our pages to gather information, made a purchase, or are exploring our resources, your insights into your user experience are invaluable.

If there's something specific that caught your attention, or an area where you believe we could improve, we earnestly invite you to share your observations with us. Every piece of feedback is thoughtfully considered as we continuously strive to evolve and provide a seamless and enriching experience for all our visitors.